Blogs by this author
Jon Arnold, Principal at J Arnold & Associates, is an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience. Follow his JAA’s Analyst Blog and connect with him on Twitter and LinkedIn.