Blogs by this author
Jennifer Passini, PhD, is Head of Experience Consulting at NICE. She has been in the voice of the customer (VOC) industry for close to 25 years and supports clients through the design, execution and evolution of VOC programs. Jennifer manages a global team of VOC subject matter experts who are the repository of best practices in VOC capture, analytics, reporting and actionability.
Jennifer has a doctorate degree in Applied Experimental Psychology, with emphasis on Consumer Behavior.