Overview
For the private sector, improving customer experience (CX) is a chief way to gain customer trust and increase satisfaction. The same holds true for governments and constituents. Enhancing constituent experiences can help governments gain public confidence – an especially important mandate for agencies overcoming the distrust and wariness that currently plague many resident engagements.
Explore research-backed insights on how technology can help address constituent experience challenges in this 30-minute on-demand webinar hosted by Government Technology and NICE.
You’ll learn:
- What’s working well for government agencies - Where they are on par with the private sector, and where they need improvements
- How to use and apply advanced CX technologies, including AI, automation and analytics
- How resident feedback and insights can help fine-tune your CX strategy
Getting the Full View of the Constituent Experience
Discover a framework for understanding and realizing the value of feedback management technology.
Metrigy Research Report: Building Trust in Government via CX Excellence
In 2022, 38% of agencies completed a CX transformation initiative, and 33% have one planned for 2023. Have you started yours? The new Metrigy report reveals how agencies are stepping up to the digital CX challenge and you can too.
Leading the Government Evolution Around Citizen Experience
Citizens now expect the same seamless experiences from government agencies as they do from the private sector. When it comes to satisfaction, 80% of citizens say quality experiences are as important as quality of service.